Poseidon Bath Kitchen offers a return policy subject to the conditions outlined below. All return requests must be made within the applicable timeframe and approved prior to return.
To be eligible for a return, items must be unused, unopened, in original packaging, and in resellable condition. Proof of purchase is required for all returns.
To start a return, please contact us for approval before sending any items back.
- Return Address: 1C/246 Miller Rd, Villawood NSW 2163
- Office Operation Hour: Monday to Friday 8:00 – 17:00
- Warehouse Pick Up: Monday to Friday 9:00 – 16:00
- Phone Support: 02 9748 4735
- Email: [email protected]
Goods Return Policy
- Outward-damage claims must be lodged within 2 days of receiving the goods and before delivery to the end customer.
- All goods supplied remain the property of Poseidon Bath Kitchen until fully paid.
Restocking Fees (Returned in Original Packaging):
- Within 30 days: 15% of invoice value + freight
- 31–90 days: 30% of invoice value + freight
- 91–180 days: 50% of invoice value + freight
- Over 6 months: Returns not accepted unless the product is deemed defective
Additional Conditions:
- Returns are subject to approval.
- Damaged goods will not be credited.
- A further 10% re-boxing fee applies if goods are returned without original packaging but are in “as new” condition.
Damages and Issues
Please inspect your order upon delivery. If items arrive damaged, defective, or incorrect, contact us immediately so the issue can be assessed and resolved promptly.
Exceptions and Non-Returnable Items
Returns will not be accepted for:
- Used or opened items
- Products not in resellable condition
- Custom-made items
- Sale items
- Items damaged due to misuse or incorrect installation
If you are unsure whether your item is eligible for return, please contact us before proceeding.
Warranty Conditions
Poseidon Bath Kitchen will not accept warranty claims under the following circumstances:
- Plumbing work has not been carried out by a licensed plumber or does not comply with AS3500 and ABCB requirements.
- Products installed by a licensed plumber but installed incorrectly.
- Products installed correctly but later repaired, modified, or adjusted by an unlicensed person.
- Surface damage caused by harsh or abrasive cleaning products.
- Vitreous china products where dimensional variations or glazing marks fall within AS1976 tolerances (+/- 5mm). Minor gaps may require caulking and are not considered defects. For example, where a basin meets a wall with up to a 5mm gap, caulking may be required.
- Warranty service requests outside central Sydney may be considered and are subject to negotiation.
Site Calls
If Poseidon Bath Kitchen arranges a site inspection and the claim is rejected (commonly due to incorrect or unlicensed installation), the following charges will apply:
- $120 + GST call-out fee plus $70 per hour labour charge
Water Damage Claims
Claims involving water leakage or water damage require a site inspection by a Poseidon Bath Kitchen representative. In some cases, assessment by an insurance assessor may also be required before the claim can be finalised.
Warranty Limitations
Under Australian Consumer Law, it is the responsibility of the customer and installer to ensure goods are correct and free from visible defects prior to installation.
Poseidon Bath Kitchen is not responsible for:
- Damage caused by misuse, negligence, accidental damage, or improper installation
- Labour or rectification costs related to incorrect installation
- Compensation for financial loss, inconvenience, time, or indirect or special damages
What Is Not Covered Under Warranty
- Incorrect installation or plumbing faults
- Damage due to secondary transit or handling
- Improper care or cleaning
- Product alterations
- Inappropriate use, abuse, or vandalism
Important Notes About Warranty Claims
- Poseidon Bath Kitchen provides after-sales support and replacement for confirmed manufacturing defects.
- Product installation and function remain the responsibility of a licensed plumber.
- Products must be inspected before installation. Claims will not be accepted after installation.
- Fabricators and joiners must inspect for damage or dimensional variation prior to installation.
- Undermount basins must be removable.
- Functional issues unrelated to product defects must first be addressed by the installer.
- If installer follow-up fails and a site visit is required, service fees may apply.
- Proof of purchase is required for all warranty claims.
Important Notice
This document does not represent a binding offer. Supply is at the discretion of Poseidon Bath Kitchen.